We get it, we understand that life happens, and sometimes plans need to change.

Please provide at least 48 hours notice if you need to cancel or reschedule your appointment

Late Cancellations:
Cancellations or rescheduling with less than 24 hours notice will incur a fee of either 50% of your booked appointment or $50 depending on the services booked.

No-Shows:
Clients who fail to show up for their appointment will be charged 100% of the booked services. All future bookings will be cancelled and will not be rebooked until the outstanding fee is paid. In addition, a deposit may be required for future appointments.

Repeat Offenders:
Clients who cancel or reschedule with less than 24 hours notice multiple times may be required to pay a non-refundable deposit to secure future bookings.

Service Adjustments:
If you need to adjust your booked services (e.g. removing a haircut from a colour service), please provide at least 48 hours notice. This ensures we have adequate time to accommodate other clients and plan our schedules efficiently.

By respecting this policy, you help us maintain a high standard of service and fairness for all. Thank you for your understanding and cooperation.

If you’re running late, please let us know as soon as possible. We’ll do our best to accommodate you, but arriving 10 or more minutes late may mean adjusting or rescheduling your appointment to avoid disrupting others.

We reserve the right to charge for the full appointment you had booked, even if only part of the service can be completed.

Vouchers may state that they are to be used for either Hair or Beauty - you are able to use the vouchers for either, this is done so that we can keep track at our end.

When a service is stated rather than a dollar value, there is a dollar value allocated to the service at our end, so voucher may be used for services of equal or lesser value at Salem's discretion.

Vouchers are valid until midnight on the day stated.

Change will not automatically be given and may be given in the form of another voucher at stylists discretion.

Gift vouchers with a monetary value may be used for product, also at Stylists discretion.

Salem holds no responsibility for lost or stolen vouchers, however in the event that this happens please get in touch and we will happily re issue a new voucher with proof of original payment.

Vouchers donated or given as freebies or prizes are excluded from all of the above, please see “prizes/donations/freebies”

- Valid for full priced services only.

- Full priced Chemical services include: colours, foils, balayage, keratin smoothing, and nanoplasty - just not if it's a promotional package or discounted price

- Full priced haircuts exclude kids, student and gold card cuts, as those services are already discounted

- Over $60 means the full price must be $60 or more. Over $150 means the full price must $150 or more.

- Vouchers are valid for one-time use only and must be presented at the time of your appointment to be redeemed.

- One voucher per person

- Cannot be redeemed for cash, no change or refunds will be given

- Vouchers cannot be used for product, or beauty services

- Vouchers are valid until midnight on the expiry date printed on your card — expired vouchers won’t be accepted or reissued.

- Salem reserves the right to update these terms at any time, without notice.

If you’re unsure how or when to use your voucher, just get in touch - we’re always happy to help!

Referrals are the best!

To use the card you’ll need to be a new hair client - but if you’ve been to see us before, just not for aaaages (like 3+) years, then we’re happy to call you new too :)

It’s valid to use on any full priced hair service, but can’t be used for children’s haircuts.
You’ll need to give us the card, with your friends name written clearly on the back at your first appointment, and we’ll apply the credit to their account afterward!

No change will be given, they can’t be used for promotions, toward products, or used for beauty services.

These cards can’t be redeemed in December and we reserve the right to change or withdraw this offer at any time, but it won’t happen in 2025 :)

Vouchers donated or given as a prize are valid until midnight on the day stated, no exceptions.

Valid only for full price services unless otherwise stated.

Cannot be used for product unless otherwise stated.

Will not be replaced.

Where a given service is stated, may be used for services of equal or lesser value at stylists discretion.

Appointments missed or cancelled with less than 24 hours notice will be deducted from the value of your voucher.

No change or refunds will be given.

-Prizes won on social media will not be shipped, cannot be exchanged for cash and no change or refunds will be given.

Printed prices, and prices online are a resource to be used as a guideline only and may be changed at any time, in any way, at the discretion Salem + Co.

What your friend pays is not a direct reflection of what you will pay.

Pricing varies between stylists, so if you are budget conscious please be sure to choose a stylist at the correct price point when booking

Extra product and time are charged for as needed. Change of mind resulting in extra product being used or time taken will be charged for.

We highly recommend a patch test is carried out before all colour services. A patch test is when we apply a small amount of colour behind your ear, and leave it to sit for 24 hours to check for any reactions. We will not colour your hair if you show any signs of irritation and take no responsibility for any reactions if you choose not to complete a patch test, or are untruthful about the results.

We’re so grateful you trust us with your hair - there’s nothing we want more than for you to walk out feeling like that girl every single time.

We’ll always do our very best, but sometimes there’s a little hiccup - a miscommunication, a sneaky bit of human error, or just something weird and unexpected. If that happens, and you're not super happy, please tell us! We’d genuinely rather have the chance to fix it than have you left feeling a bit meh.

Now, if you’re on a bit of a journey (growing out your greys, going blonde after a brunette era, or slowly fixing past sins), we get that you might not be obsessed with it yet - but you should still be pretty happy.

Little side note: this doesn’t cover changes of heart or colour correction appointments. If you choose red and decide you miss being brunette, or get bangs and instantly regret your life choices - we feel you, but that’s not a “fix,” that’s a new appointment. Same goes for things like colour fading when it’s not being looked after properly.

All hair has its limits, and sometimes - due to colour history, hair health, or texture - certain results just aren’t achievable. That’s not something this policy covers, but it’s still worth getting in touch - there still might be something we can tweak to help you love it more!

But if something's off and we’ve missed the mark? Please, please, please tell us. We’re here for great hair and we’ll always try to make it right.

We ask that if you’re not stoked, you get in touch ASAP. Ideally within 14 days, as once you’ve got regrowth, any kind of fixing becomes much trickier.

The easiest way is to send us a message or email, you can keep it pretty brief if you like, and we’ll ask anything we need to figure out the best next step for you.

In the unlikely event that we are unable to complete your service to a satisfactory outcome, please let us know ASAP so we can work to rectify your issue. We ask that where possible you contact us within 2 weeks of your service taking place. The first option will almost always be a re-do of your hair to work with anything you are unhappy with.

In the even more unlikely event that this is not possible, you may be issued a partial or full refund at Salem Hair Co. Ltds. full discretion.

If you have dark or coloured hair and want to go blonde/light, and it is not blonde/light enough after one attempt, this is not included in the above statement.

Colours fading due to improper home care, fashion colours fading, toners fading, incorrect home care resulting in damage to natural hair or extensions or other situations beyond our control may also be excluded from the above statement.